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What is a Rehab Admissions Call Like at The Raleigh House?

A woman dialing the number to an addiction treatment center.
At The Raleigh House, our admissions team is trained to speak to you with compassion and get you into treatment as quickly as possible.

Ten numbers and a quick press of the “send” button. That’s all it takes to reach an addiction treatment center like The Raleigh House and jumpstart your recovery. But self-doubt and constant feelings of shame and guilt can make this seemingly simple call not so simple at all. What if the person on the other line speaks to you in the same judgmental tone as your spouse or loved ones? What’s going to happen on this call?

Calling an addiction treatment center is one of the bravest things you’ll ever do, and there’s no better time to do it than right now during National Recovery Month. So, let us make it easier by giving you an inside look at what to expect on an admissions call.

What to Expect on a Rehab Admissions Call

Since addiction triggers feelings of isolation, loneliness and judgment, it’s important to start with what you will not encounter on an admissions call with The Raleigh House. You won’t be interrogated or lectured about your substance abuse or be forced to listen to any disparaging language.

Instead, what you will experience is understanding, patience and compassion.

We Get to Know Your Story

When we answer your call, the first thing you’re going to hear is a welcoming voice asking how we can help you. Our primary goal throughout this initial conversation with you is to learn more about your story and unique situation.

While we understand that you have a lot of questions of your own about what treatment is like and how to pay for it, we focus on getting to know you, as a person, first. We may ask you questions like:

  • What substance(s) have you been struggling with and for how long?
  • Do you have a family history of substance abuse?
  • Have you tried to quit before, and if so, what was your experience like?
  • Do you have any physical pre-existing conditions?
  • Have you been diagnosed with a behavioral health disorder like depression or anxiety?

We ask these types of questions because we want to get to know you. We understand that there may not be many people in your life at the moment who are willing to hear you out, so we aim to be a resource you can trust and build a rapport with.

These questions also help us get a better sense of your current physical health and mental state, so we can properly determine what level of care you need. We offer a full continuum of care, so placing you at the right level is crucial for your long-term recovery success.

We Answer Your Questions

Once we’ve gotten to know you a bit more, we can then spend as much time as you need answering your questions and offering details about treatment at The Raleigh House. We’ll provide insight into the types of evidence-based treatments and experiential activities you’ll participate in during your time with us, and direct you to our gallery to see what our residential treatment center looks like.

We’ll share details about our privacy and anonymity at The Raleigh House, answer questions about what you should bring to treatment and talk you through payment options. If you have insurance and want to use it for rehab, we can help you verify your insurance or walk you through the steps for determining how much of treatment your insurance plan covers.

Once all your questions are answered, we’ll explain what your next step is. Depending on your specific situation, this could be calling us a second time once you’ve confirmed your insurance or payment for treatment, or it could be getting you ready to enter treatment the very next day.

How to Prepare for Your Admissions Call

To help ease your concerns and make the admissions call as stress-free as possible, here are ways you can prepare for the conversation:

Plan to share details about your addiction. When you started abusing alcohol or drugs, all the substances you’ve tried or are addicted to, and how long your substance abuse has lasted are important details you’ll need to share on the call.

Be ready to share any physical or mental health diagnoses. If you’ve been previously diagnosed with a pre-existing condition or a behavioral health disorder, make sure you have those details ready. We’ll want to know when your diagnosis was and the types of treatments – if any – you’ve received. Even if you haven’t been formally diagnosed, we’ll want to know if you’ve struggled with depression, anxiety or trauma in the past.

Write down highlights of previous attempts at rehab. We’ll need to know if you’ve attempted to quit your substance abuse in the past, tried to detox on your own or received professional treatment before coming to us. It’s also important for you to tell us about any relapses you’ve experienced.

Organize the questions you’d like to ask. There may be a lot of questions or concerns spinning around in your mind before you call. Grab a pen and a piece of paper to write all these thoughts down. This organization will make it easier for you to communicate your questions and worries when on the phone with us.

Finally, be prepared to talk about your specific goals for addiction treatment and recovery. We want to hear why you’re seeking help and what you hope to achieve at The Raleigh House. This information helps us better personalize your treatment and can serve as your own motivation while in rehab.

Start Your Journey Towards Recovery at The Raleigh House

Addiction and any behavioral health disorders you may be struggling with don’t have to control your life forever. All it takes to begin your treatment and recovery is dialing the 10 digits of our phone number. Our admissions team can take it from there, guiding you through our intake process and ensuring your transition to treatment is as smooth as possible.

If you’re ready to find lasting recovery from addiction, don’t wait another minute. Contact our admissions team today to learn how to get started.

Call Now: 720-891-4657

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